Welcome to the Ox2 Net Corp.  privacy policy.

Ox2 Net Corp.  respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how Ox2 Net Corp.  collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or purchase a product or service. This website is designed and managed by Ox2 Net Corp.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy so that you are fully aware of how and why we are using your data.


Ox2 Net Corp. with its registered address at 11215 Williams RD, Richmond, BC V7A 1J2 Canada, together with Ox2 Net Corp. , Ox2 Net Consultancy, and A Ox2Net  Service are the controllers and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy).

Our Contact details

If you have any questions about this privacy policy, please contact us in the following ways:

Email address: info@ox2net.ca


Postal address: 11215 Williams Rd, Richmond, BC V7A 1J2 Canada

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 09th April 2023.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name similar identifiers;
  • Contact Data includes billing address, email address, and telephone numbers.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Phone conversations recording Data when you call us

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
  • apply for our products or services;
  • create an account on our website;
  • subscribe to our service or publications;
  • request our newsletter to be sent to you; or
  • give us feedback or contact us.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interest
To register you as a new customer(a) Identity (b) ContactPerformance of a contract with you
To process and deliver your order including (a) Manage payments, fees, and charges  (a) Identity (b) Contact (c) Transaction  Performance of a contract with you  
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (c) Improving the quality of our customer service(a) Identity (b) Contact (c)Phone conversations recording Data  Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

Marketing and Promotional offers from us

We may use your Identity and Contact  Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

Opting out

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, warranty registration, product/service experience, or other transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We may share your personal data with the parties for the following purposes:

  • External Third Parties, which might include Service providers acting as processors based in the BC area who provide hosting services.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

Your data will be stored in the BC area. Whenever we transfer your personal data out of the BC area, we ensure a similar degree of protection is afforded to it by ensuring that personal data receives the same protection it has in the BC area.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you use my personal data?

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

9. Your legal rights

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object to where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • If you want us to establish the data’s accuracy.
  • Where our use of the data is unlawful but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims.
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data (data portability right) to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Right to make a complaint to the supervisory authority. We would, however, appreciate the chance to deal with your concerns before you approach your local supervisory authority, so please contact us in the first instance.

To exercise your rights, please contact us in the following ways:

Email address: info@ox2net.ca


Postal address: 11215 Williams Rd, Richmond, BC V7A 1J2 Canada

No fee is usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Our policy mandates that for projects or services with a total cost exceeding $1,000, a deposit amounting to 50% of the total estimated cost must be made before commencing the work. This deposit requirement serves several purposes:

  1. Commitment: By requesting a substantial upfront payment, we ensure that the customer is genuinely committed to moving forward with the project. This commitment reduces the likelihood of last-minute cancellations or changes, which can disrupt scheduling and resource allocation.
  2. Material and Labor Costs: Large-scale projects often require the purchase of significant materials and the allocation of labour resources. The deposit helps cover these initial costs, ensuring that the project can proceed smoothly.
  3. Risk Mitigation: Deposits also help mitigate the financial risk for the service provider. It provides some assurance that a portion of the total payment will be received, reducing the impact of non-payment or disputes upon project completion.
  4. Prioritization: Clients who have made a deposit may be given scheduling priority, as their commitment signals their serious intent to proceed.

It’s important to note that this deposit is typically deducted from the final invoice, meaning the customer is only responsible for the remaining 50% of the total cost upon project completion. This policy helps protect both the service provider’s and the customer’s interests throughout the project.

Deposit Requirement for Contracts Over $1,000

Our company has established a policy that mandates a deposit of 50% of the estimated total cost for projects or services exceeding $1,000 in value. This policy is designed to protect the interests of both the service provider and the customer while adhering to legal and ethical standards.

1. Legal Framework:

  • Contract Law: This deposit policy operates within the framework of contract law. A contract is formed when an offer is accepted by the customer, and this offer includes the stipulation for a deposit as a condition of the contract.
  • Consumer Protection: It’s important to note that this policy should fully comply with consumer protection laws and regulations to ensure fairness and transparency.

2. Commitment and Intent:

  • Client Commitment: By requesting a substantial deposit, our company ensures that the customer is genuinely committed to proceeding with the project. This commitment is legally significant, as it reflects the client’s intent to enter into a contractual agreement.
  • Consideration: Under contract law, a deposit is often considered “consideration,” signifying that both parties (customer and service provider) are contributing something of value to the contract.

3. Financial Risk Mitigation:

  • Risk Allocation: This deposit allocation helps mitigate financial risk for the service provider. It ensures that a portion of the total payment is secured upfront, reducing the impact of non-payment, cancellations, or disputes upon project completion.
  • Work in Progress: Legally, this deposit can be considered an initial payment for work in progress, giving assurance that the customer’s project will not be abandoned mid-way due to financial constraints.

4. Transparency and Documentation:

  • Transparency: Our deposit policy must be clearly communicated to the customer in the initial contract and any accompanying terms and conditions. It should be transparent and understandable to avoid any potential disputes.
  • Documentation: Legally, we should maintain proper documentation of the deposit, including receipts or invoices, to ensure transparency and compliance with financial and tax regulations.

5. Deduction from Final Invoice:

  • Application of Deposit: It’s essential to clarify in our contract that the deposit will be deducted from the final invoice. This demonstrates the legal and ethical commitment to a fair and equitable payment structure.

6. Compliance with Consumer Rights:

  • Cancellation and Refund Policies: The contract should also clearly define cancellation and refund policies in compliance with consumer rights, should the customer decide not to proceed with the project after the deposit is made.

7. Review by Legal Counsel:

  • Before Implementation: It’s advisable to have our deposit policy reviewed by legal counsel to ensure it adheres to all relevant legal requirements, consumer protection regulations, and industry standards.

In summary, the deposit policy for contracts over $1,000 is a legal and strategic approach that offers protection for both the service provider and the customer. It must be clearly communicated, fair, and compliant with all relevant laws and regulations. Legal review and transparency are essential elements to uphold the legality and ethics of this policy.