Ox2 Net Corp. Privacy Policy
Effective Date: 05/06/2025
Legal Entity: Ox2 Net Corp., Registered in British Columbia, Canada
Contact Email: info@ox2net.ca
1. Introduction
This Privacy Policy outlines how Ox2 Net Corp. (“Ox2”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal data in connection with the provision of general contracting, handyman, plumbing, restoration, and cleaning services. This Policy complies with Canadian data protection laws and applies to all clients, partners, and service recipients.
By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.
2. Scope and Applicability
This Privacy Policy applies to the personal information we collect when:
- You request or receive plumbing, handyman, or restoration services
- You communicate with our team via phone, email, or online forms
- You visit our website or any other digital platforms operated by us
- You are involved in site visits, quotations, work orders, or service agreements
3. Information We Collect
Ox2 Net Corp. may collect and process the following categories of personal data:
a. Identity & Contact Information
- Full name
- Email address
- Physical address
- Phone number
b. Service & Transactional Data
- Job details (type of service requested, location)
- Photos, videos, or diagrams related to the project
- Billing and invoice records
- Payment method and transaction history
c. Technical Data (if applicable)
- IP address if you use our website
- Device/browser details
d. Communication Records
- Emails, call logs, estimates, complaints, and customer service interactions
4. Purpose and Legal Basis for Processing
We process personal data based on the following legal grounds:
- Consent – for newsletter subscriptions, promotions, or reviews
- Contractual Necessity – to fulfill service requests, invoicing, or follow-up
- Legal Obligation – to comply with tax, insurance, or building code regulations
- Legitimate Interest – to improve our services, ensure safety, and prevent fraud
5. Legal Compliance – British Columbia & Canada
We adhere to the Personal Information Protection Act (PIPA) of British Columbia and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
Your data is:
- Collected only for specified, lawful purposes
- Secured using industry practices (see Section 8)
- Not used or disclosed beyond its stated purpose without your consent
6. Data Retention
Your information is retained:
- For up to 7 years to comply with regulatory and insurance requirements
- As long as necessary to complete ongoing or scheduled services
- For warranty, dispute resolution, or customer service purposes
7. Data Security
We implement administrative, technical, and physical safeguards including:
- Secured physical and digital storage of job-related data
- Password-protected access for internal documentation
- Role-based access for employee systems
- Safe data transmission practices
Despite best practices, no method is 100% secure. You are responsible for the safekeeping of communication passwords (if issued) and sensitive info shared via non-secure platforms.
8. Data Sharing and Disclosure
We may disclose your personal information:
- To insurance companies, contractors, or inspectors when required
- To vendors, such as payment processors or building supply partners
- To government agencies, in case of legal compliance or investigation
- As required to enforce contracts or respond to legal claims
We never sell or trade your personal data.
9. Your Rights
You have the right to:
- Access or request a copy of your data
- Request correction or deletion (subject to legal requirements)
- Withdraw consent (where applicable)
- Lodge a complaint with the Office of the Information and Privacy Commissioner for British Columbia
To exercise your rights, contact: info@ox2net.ca
10. Children’s Privacy
Our services are intended for individuals 18 years or older. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us to remove it.
11. Third-Party Websites
Our website or communications may contain links to external websites (e.g., product suppliers, payment portals). We are not responsible for their privacy practices, and encourage reviewing their privacy policies before use.
12. Changes to This Privacy Policy
Ox2 Net Corp. may update this policy to reflect changes in regulations or our operations. We will post updates on our website or notify you by email where legally required.
13. Jurisdiction & Dispute Resolution
This Privacy Policy and any related disputes are governed by the laws of British Columbia, Canada. Disputes will be resolved in accordance with the terms defined in our Terms of Service.
14. Contact Us
Ox2 Net Corp.
Email: info@ox2net.ca
Jurisdiction: British Columbia, Canada